Recently, Lonkia crate washer machine factory welcomed customers from India. The customer, who is in charge of a company specializing in food processing, is looking for an efficient and reliable crate cleaning machine to improve the productivity and hygiene standard of the factory. After learning more about Lonkia products, customers arranged a site visit in order to confirm the performance of the products and solve the related problems.
Indian customers background
The Indian customer's company mainly processes and exports frozen food, and needs to handle a large number of plastic food trays in its daily production. Due to the strict requirements of cleanliness and hygiene, the customer needs a stable performance, energy-saving and efficient crate washer machine to meet the high-frequency cleaning needs. In addition, the customer also put forward specific requirements on the ease of operation, maintenance costs and cleaning effect, hoping to find a solution that combines high efficiency and economy.
Lonkia professional answers
During the visit, Lonkia technical team demonstrated in detail the working principle and production process of the crate washer machine, and provided in-depth answers to the key questions raised by the customer.
For example, the customer was concerned about the machine's ability to clean pallets of varying sizes and materials. The technicians explained its adjustment function and high-pressure cleaning technology, demonstrating its efficiency and stable performance through a live demonstration. Additionally, the customer inquired about energy consumption and detergent usage, and the Lonkia team provided data and real-life cases to highlight the machine's advantages.
During the communication, Lonkia team also recommended suitable models and proposed feasible customized solutions according to the customer's production scale and cleaning process needs. The customer highly appreciated our professionalism and service attitude, and expressed their confidence in the crate cleaning machine quality through this visit.
Crate washer machine delivery
After the on-site inspection and full communication, the Indian customer immediately decided to purchase a set of crate washer machine to meet their needs. A few weeks later, the equipment arrived at the customer's factory and was installed and commissioned with the assistance of Lonkia engineers.
After a trial run, the customer reported that the efficiency and effectiveness of the crate washer machine exceeded expectations, saving water and reducing labor costs. The customer praised, “Lonkia's basket washer really solved the pain points in our production and is a trustworthy investment.”
