Frequently Asked Questions

To ensure that the customer is happy with the results before they even get the machine, we launched a dedicated wash test and research area.

Its working principle is: if you send us your dirty container, we will run it on one of our machines. Then, we will send you a video so that you can see the effectiveness of our machine on your item. We also welcome customers to visit our company facilities located in Zhucheng, Shandong, China, to witness the testing firsthand.

There, we help our clients confirm cleaning effectiveness and throughput rates using different models. This investment provides a perfect environment to ensure quality, reinforce high standards, and show our commitment to putting customers first.

We have provided washing and sanitizing solutions to companies in many different industries.

If you don't see your industry on that list, don't worry. We often make custom-designed solutions to match clients' unique requirements, leading to the creation of a specialty model for a new or emerging industry.

We're endlessly curious and always happy to solve problems.

So, to answer: If none of our machines suit your needs, we'll custom-make you a machine that does.

If you have a good understanding of what’s needed, complete the RFQ with an image and the dimensions of the container(s). One of our experienced sales engineers will review it and call you to share their expertise and help obtain the right equipment with the precise features tailored to your needs.

Our team exhibits at 7-9 trade shows per year. If you can’t visit us at a show, our website acts as a virtual showroom, featuring our equipment and sharing product information.

There’s a standing invitation for interested customers to visit our Zhucheng, Shandong, China headquarters. It’s a great opportunity to tour the factory, meet our knowledgeable team, ask questions and see which model is the best fit for your requirements.

If you're interested in an in-person tour, contact us here.

Proudly built in the CHINA, our equipment is made to endure years of use. Training and commissioning are provided with each unit to ensure proper maintenance and years of dependable, trouble-free operation.

However, all models require periodic preventative maintenance. Yearly check-ups are recommended.

We offer an outstanding global network of service professionals available to repair and maintain your washer. If you have any questions, please contact our customer service department by calling or emailing.

Yes, trade-in allowances are offered toward the purchase of a new machine. The allowance varies depending upon the age, heating element, options, etc. Please consult with your sales engineer to discuss the details of upgrading to a newer machine.

LONKIA Machines Corp. equipment is made to last. All models are provided with 1-year parts and labor warranty.

Periodically, due to trade-ins and trade shows, LONKIA Machines offers reconditioned or demonstration equipment for sale. This is an opportunity to buy a high-quality machine at a lower price point. All units are serviced and cleaned to “as new” condition and include a warranty.